Different industries, different balance sheets - the same missing record. None of them can say, for one serial number, what is installed, what changed and who may act.
The installed base is invisible once the machine ships, so service margin stays trapped. The twin makes every unit in the field addressable - with its real configuration.
Traceability, audit and data residency are mandatory, not optional. Full lineage per unit, on infrastructure the owner controls.
They run assets they did not build - with no configuration or history to work from. The twin arrives with the machine, not with the vendor.
A fractured installed base with no common record after the acquisition. One neutral twin across the acquired fleets, without replatforming each one.
Source: McKinsey, Industrial aftermarket services: Growing the core - average EBIT across 30 industries
Four EU rules, four dates - and behind each one the same question: what exactly is this machine, what is in it, and who may see it. Answer it once, from one record, and compliance stops being a project.
Connected products must make their data accessible to the user - who may share it with a service partner of their choice. The OEMs that benefit already know what each machine is and who may see what.
Source: Regulation (EU) 2023/2854, Art. 3(1)
Early warning within 24 hours of an actively exploited vulnerability - for products already in the field, including ones past support. If the answer lives in four systems, 24 hours is not much time.
Source: CRA Article 14
Instructions may be supplied digitally if they remain accessible for at least ten years - longer than most portals and file formats last. And they must match the machine as it is today.
Source: Regulation (EU) 2023/1230, Art. 10(7)
Identity, composition, state of health and dismantling information linked to one physical battery for its whole life. A Digital Twin requirement in all but name.
Source: Regulation (EU) 2023/1542
Whatever the industry, the work that lands on the twin looks alike. These are the four we see most - and the ones a trusted record answers in minutes rather than weeks.
Which units carry a part from a given supplier batch - and where they are today.
Lineage, residency and audit per unit.
Recalls by batch, root cause by configuration, patterns drawn across the whole fleet.
Commissioning to decommissioning: every change, document and permission in one place for the life of the asset.
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